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FAQs


What is CBD and how does it work?

Cannabidiol, commonly referred to as CBD, is one of many chemical compounds known as cannabinoids. Cannabinoids are found in hemp and marijuana, both members of the plant family Cannabis Sativa.

Our CBD products are derived from certified industrial hemp farms across Europe, are 100% natural and non-intoxicating.

After ingestion CBD stimulates the endocannabinoid system into producing its own cannabinoids that bind to cannabinoid receptors in the nervous system. This in turn can have a vast array of effects.

What are its benefits?

To maximise the benefits of CBD consistency is key. Although we cannot make any medical claims regarding the use of CBD, studies have shown it is most commonly used for relaxation, alleviating symptoms of stress and anxiety, pain relief, and for improving quality of sleep.

If you are looking to use CBD to help with a specific ailment or medical condition please talk to a medical professional first.

How do you use CBD hemp tea flowers?

Please note all our hemp tea products are sold for novelty, display, and souvenir purposes only, and not intended to be heated or consumed.

Although vaping and smoking are among the fastest, most efficient and most commonly used methods of CBD consumption, we would advise against this due to the negative side effects associated with the inhalation of carcinogens.

Can cannabidiol products make me high?

Our cannabidiol products contain under 0.2% THC. At these levels THC (tetrahydrocannabinol – the chemical compound responsible for making users ‘high’) has no intoxicating effects and therefore does not produce the high associated with recreational cannabis. However, CBD hemp teas are bred to contain high levels of CBD which can cause a spectrum of sensations such as relaxation, sedation or stimulation among others. Please review the Hemp & Herb Disclaimer for more details.

Why is payment by bank transfer only?

Currently we are only accepting payment via bank transfer. We are in the process of sourcing a payment provider and hope to offer Credit/Debit Card payments soon.

Luckily, paying by bank transfer has its advantages:

Setting up a payee is usually a quick and simple process, especially with internet banking, but granted it is not as convenient as paying by Card. That's why our new customers, having placed their first order with us will receive an exclusive free gift as per our New Customer Promotion - and once set up, any future purchases can be made swiftly and with ease. One free gift per customer/household/IP address applies.

The funds go directly into our Minzaminia Ltd business account (we only use Hemp & Herb as our trading name, so this would never appear on your account), and this in turn allows us to process refunds with ease when necessary.

We have an extremely high satisfaction rate and many regulars/returning customers. This is because we're a generous company made up of caring individuals. We always go the extra mile and pride ourselves in providing a consistent and elite level of service.

Are your products lab tested and certified?

Yes, all of our CBD products have been lab tested and analysed by third parties. All of our oils and teas come from certified EU hemp farms. To request a COA please contact us via our Contact Form.

How will my order be shipped?

Orders are shipped 1st class Signed For in discreet smell proof packaging. All Hemp tea is packaged in pop top containers to ensure the product stays fresh and reaches you in the exact same condition it leaves us. These containers are then heat sealed in mylar bags and shipped in discreet parcel boxes.

What if my order doesn’t arrive/has been seized?

We cannot be held responsible for any products seized by customs, postal services or enforcement agencies. Please ensure you are complying with local laws before ordering from us. For further information please review our Terms & Conditions.

I’m not happy with my product, what should I do?

Please review our Returns & Refunds policy for details.

I have a query related to your products. How can I get further information?

To submit a query just drop us a message at info@hempandherb.co.uk or via our Contact Page. We’re always keen to help and aim to respond as promptly as possible.

When will I receive my order?

1-2 working days is typical for UK orders, or 3-7 working days for international orders. Please note there can be delays due to circumstances out of our control as we rely on third party postal services. See our Shipping Policy for further information.